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medikastar Medika Star
FAQs

    Medikabazaar is India's largest B2B Marketplace for medical supplies. With over 85000+ products in our product catalog, we are a single contact website for online purchase of medical equipment and medical consumables by hospitals and other medical establishments across India, Asia and UAE.

    Medikabazaar is a full service provider for hospitals, dental clinics, nursing homes and physicians. We help you with - product search, procurement, supply, installation and servicing of medical supplies. Medikabazaar’s user-friendly interface helps users to maintain reports and analysis based on past purchases, recommendations, quotations and buying hospital equipment and consumables at the best prices.

    Medikabazaar sources products directly from manufacturers, authorized importers and suppliers. We have exclusive tie-ups with some of the leading manufacturers of the world like Belmont, Buffalo Filter, Megadyne, Defibtech, Polaroid and many others. With our deep industry expertise, we ensure that you get quality products at the best prices.

    Sign up and start experiencing simplified purchase process for your medical establishment.


  • Sign Up, Pricing & Order
  • Payments
  • Reward Points
  • Order Tracking &Delivery
  • Post Sales Service
  • Cancellation & Returns

          Sign Up and Order

You will notice “Sign In” on top right hand side of the Home Page. Click on “Register” and fill in a simple form to register with us.
Yes.
Medikabazaar is a pure-play Business to Business website and prices are visible to registered customers only. Login into your account to view prices of products.
Online ordering process on Medikabazaar.com is very simple. Just follow the steps below and complete your order placement.
  1. Sign In
  2. Search a product or navigate through the menu to locate a product and its details
  3. Add to Cart
  4. Edit quantity if required and click on “Update price quote”
  5. Click on “Get Price Quote”
  6. You will see the quote on your screen. Confirm the order by clicking “Buy Now”
  7. Submit billing information, select shipping method and payment option And you’re done!
Yes, you can. Call our customer support number +91 7045917407 and give your requirements to our representative and they will guide you further.
We keep running promotions on our website from time to time. If you are registered with us, then you would be notified on these promotions and discount coupons, if any, via email, SMS or app notification.
If you have a discount coupon, you can apply and redeem the same before clicking on “Get Quote”
Go to “My account” and click on “My order”. You will see list of all orders placed by you. Select a particular order that you wish to repeat and click on “Reorder”.

         Payments

We provide below options to our customers to make payments. You can choose to pay via your preferred option.
  1. Make online payment using Wallet, Credit/Debit Card or Netbanking
  2. Buy Now Pay later (COD)
  3. Cheque/ Bank Deposit
Buy now Pay later” (COD) is available only for orders less than Rs.5000. If your order value is more than Rs. 5000 then this option will not be visible. Besides, COD is available only for selective pin codes in India. For any further assistance on this, please call us on +91 7045917407

Yes, you can for orders above Rs.5000. However, your order will be processed only upon furnishing payment proof to us by sending an email to payment@medikabazaar.com with the subject line “payment proof against order no. xxxxxxxxxxxx dated xx/xx/xx. Specify order number and date clearly in the subject line.

You can also add us as a beneficiary in your netbanking account and pay us directly via NEFT/RTGS.

Below is our account information:

Bank: Canara Bank

Account Name: Boston Ivy Healthcare Solutions Pvt. Ltd.

Account Number: 0111214000053

IFSC: CNRB0000111

Branch: Mumbai, Santacruz (East)

Email payment proof to us by writing to payment@medikabazaar.com with the subject line “payment proof against order no. xxxxxxxxxxxx dated xx/xx/xx

Below is our account information:

Bank: Canara Bank

Account Name: Boston Ivy Healthcare Solutions Pvt. Ltd.

Account Number: 0111214000053

IFSC: CNRB0000111

Branch: Mumbai, Santacruz (East)

          Reward Points

Medikastar is a specially designed reward points system for your online purchase of medical products. As soon as you sign up, we credit 2000 reward points in your account. You can redeem them during your online purchases. As you buy, you earn more reward points.
Specify reward points to be redeemed by entering reward points on shopping cart page in the redemption box provided before clicking on “Get Quote”.

         Order Tracking & Delivery

Sign in to your account and then go to My Account. Click on “My Orders” then click the order you wish to track and click “Track order” button. Still have queries, call us on +91 7045917407 with your order number.

All products are dispatched through reputed courier services like FedEx, DTDC. We provide you with a Tracking ID via email for your order by which you can track your consignment on the respective courier partner’s websites.

In-stock products are dispatched within 2-3 days. We choose the right logistics partner to get you the products quickly.
Delivery is free for orders above Rs.1499 in India. Flat charge of Rs.100 is applicable in India for orders valuing less than Rs.1499.
Yes, we do deliver overseas, however, customs and delivery charges will have to be borne by the customer. Please contact us on +91 7045917407 for any overseas requirements.
Yes. Call on +91 7045917407 to check product availability and scheduling pickup time.
Please write to us at sales@medikabazaar.com with the product you wish to purchase and the quantity. Be assured we have the best sourcing team and product specialists to help you find and buy any medical equipment or medical consumable at the best price.

         Post Sales Service

Medikabazaar is your single point contact. We will coordinate with you and the manufacturer or the supplier of the product to get it fixed at the earliest as per the terms of the purchase.
Yes, you can however we will charge you for any such services.
Yes, we do. Please email your requirements to sales@medikabazaar.com

         Cancellations and Returns

Yes, you can. For canceling an order, go to “My Account” section then “My Orders”. Select an order that you wish to cancel and click “Cancel” button. You can also request canceling your order by sending an email to sales@medikabazaar.com For more queries on this contact us at +91 7045917407.
If while placing an order you have made an online payment via Wallet, Credit/ Debit card or Net Banking then the amount is refunded back on the respective payment mode. For other payment modes like Cheque or bank deposit, we will need your bank details. Send the same to us at sales@medikabazaar.com with subject line “Account details for refund against order no. xxxxxxxxxxxx dated xx/xx/xx”. Specify order number and date clearly in the subject line.
. Demo of the product before buying is possible; however, we need to schedule this in advance. So please write to us at sales@medikabazaar.com with the product details and your requirements and we will revert to you at the earliest.